Training is Part of a set of Smart Systems
By David Scott Peters
I have partnered with Tracy Yandow of The Manual Solution for a few years now to develop comprehensive restaurant-specific training manuals (FULL SERVICE and QUICK SERVICE training manual templates) to help independent restaurant owners with an efficient and systematic training system. We’ve also created “train the trainer” manuals to make sure the training is done effectively and appropriately according to each restaurant’s needs.
The impact training has on your business cannot be underestimated.
Tracy wrote about this subject in the March issue of the of SMART Systems Insider, my monthly newsletter. I just saw its importance highlighted again in an article in the Birmingham Business Journal and wanted to share it with you.
Not only can training reduce your turnover, which decreases costs related to recruiting and training, but it increases customer satisfaction with consistent service and product, increases upselling and decreases costly errors in misfired or mis-ordered food items, other kitchen and bar waste, under-rings at the register and in receiving processes.
In fact, training is the core principle behind my SMART Systems. If you can’t pass on the knowledge through training of your management team, how can you increase efficiency and decrease your hours on the floor to work on your business?
Let me repeat it because it’s that important: The importance of training cannot be underestimated. What can you do today to insure a trained and consistent team in your restaurant?
David Scott Peters is a restaurant expert, coach, trainer and speaker, specializing in systems for independent restaurant owners. He is known as the SMART Systems guy who can walk into any restaurant in the United Stated and find you $10,000 in undiscovered cash before he hits the back door … Guaranteed! Visit www.TheRestaurantExpert.com for more.