Restaurant Tip for Today
Your bartenders are giving away drinks, whether you admit it or not. So why don’t you give them permission to do it and then track it?
Empower your bartenders to decide when and to whom the free drink will go, and let them make that decision up to two or three times a shift. They can track it on a comp sheet that asks what the drink was, why it was given and the retail value of the drink. If they need to give more than two or three comps in a shift, then they need to check with you. But if they come to you and ask if they can give a comp drink, you most definitely should answer yes!
This process should stanch the theft of liquor and empower you bartenders to make decisions that are good for the business, not for their friendships.
David Scott Peters is a restaurant expert, coach, trainer and speaker, specializing in systems for independent restaurant owners. He is the nationally acclaimed restaurant coach whose unique “SMART Systems” approach to boosting profits has earned him the title of, “The man who can walk into any restaurant in America and find $10,000 in undiscovered cash before he hits the back door – Guaranteed!” Visit www.TheRestaurantExpert.com for more.