Importance of Training for Restaurant Employees
By David Scott Peters
A USA Today article with Darden Restaurants’ Clarence Otis (Olive Garden and Red Lobster) gave lots of insight for independent restaurant owners. There are a couple of answers that are really important and appropriate for you, but one of the big ones was this one about the importance of training employees:
“Q: At least it’s easy to find good employees in times of high unemployment.
A: We’re able to keep our good people, so turnover is lower. That’s important, because these are people with basic training, and you can layer on advanced training and development.”
In most cases training is a make-or-break component of any operation. Training ensures your employees know what’s expected of them and how to do it, which are two essential elements to having a successful and happy workforce.
Why? Well, having well-trained employees:
- Lowers your turnover, which saves you money.
- Increases customer satisfaction, which makes you money.
There are many reasons to make sure you train your employees properly. All of which affect your bottom line. Never discount the value of a properly trained team of employees.