service

Handling Customer Complaints From time to time you will have a guest complaint. Your managers must be trained on how to deal with such encounters. Teach the steps below for dealing with a [...]

By David Scott Peters The end of a year often gives us opportunity to reflect on our successes and not-so-impressive moments from the past 12 months. Now is the time to take inventory and decide [...]

Here are 13 steps I developed in writing a restaurant schedule to make it fun and effective. With this system you and your managers can write great schedules that satisfy the needs of the [...]

By David Scott Peters Restaurant Tip of the Week Are you doing this in your restaurant? It could be one way to differentiate your from your competition. Make your desserts something to remember [...]

By David Scott Peters Restaurant Tip of the Week Something to make your very own Are you doing this in your restaurant? It could be one way to differentiate your from your competition. Make [...]

By David Scott Peters Restaurant Tip of the Week Something to make your very own Are you doing this in your restaurant? It could be one way to differentiate your from your competition. For fine [...]

By David Scott Peters Restaurant Tip of the Week Something to make your very own Are you doing this in your restaurant? It could be one way to differentiate your from your competition. Answer the [...]

By David Scott Peters When developing the price lists for your bar, your goal is to establish a set of prices that will yield the highest potential profit margins and cause the products to sell [...]

By David Scott Peters Restaurant Tip of the Week Analyze your menu and services to see if there’s anything you should be offering to capture more customers and more sales. Ask yourself the [...]

Let your bartenders give drinks for free. Your bartenders are giving away drinks, whether you admit it or not. So why don’t you give them permission to do it and then track it? Empower your [...]