Leadership

You know why your employees are always quitting? Or why you just can’t seem to get them to do the job the way you want it done? Because you don’t have a restaurant training program. [...]

Be it a fine-dining experience, or a quaint coffee shop, opening and running your own restaurant is a dream for many. Whether you’re fresh out of college, full of drive and passion, or you’ve [...]

Bad news always travels fast and with access to a large variety of online rating sites, dealing with poor reviews can be difficult. However, negative reviews should always be seen as [...]

Let’s face it, in the restaurant industry, mistakes are going to happen. How you deal and learn from these mistakes and mishaps separates good restaurant owners from the bad. We all need to [...]

To be successful in the restaurant business takes strong leadership. And the reality is restaurant leadership doesn’t come naturally to everyone. In this post I reviewed why a restaurant [...]

Hey there, restaurant owner, I have a question for you. What is a restaurant owner’s job? What should a restaurant owner be working on? I hope you don’t tell me: Working the line [...]

A restaurant manager log is a useful tool to improve communication in your restaurant and to better hold your management team accountable. The improved communication that results from the manager [...]

One of the greatest challenges with a manager log of any form is the misuse of this very important legal document. Here are some of the most common misuses: The Bitch Session! Often managers feel [...]

Let me help you find your next restaurant managers. To do this I want to point you inside your four walls. Look to your line employee ranks, which is optimal for several reasons: 1) You have [...]

By David Scott Peters One of the key lessons I’ve learned over my years in the restaurant business is that not everyone works for you just for money. Money is a factor, but people are looking for [...]