Employees

By David Scott Peters Restaurant Tip of the Week Hire a Good Manager to Improve Business Think hiring a good manager isn’t that important? Just take a look at what a manager with good [...]

By David Scott Peters Restaurant Tip of the Week The Floating Beverage The floating beverage is a classic bartender scam. To do it, a bartender rings up a normal order, such as a beer and an [...]

By David Scott Peters Restaurant Tip of the Week Avoid This Bartender Scam The short pour shorts you and your customer. Here’s how the short pour bartender scam works: A bar customer orders a gin [...]

By Greg McGuire Guest Blogger Hard times make it easy for small businesses like restaurants forget about the things that make their operation successful. Revenues are down, customers are spending [...]

By Jenny Brooks This article about diners’ pet peeves when it comes to servers in a restaurant was in The Dallas Morning News. It’s 10 examples of what diners in the Dallas area hate [...]

By David Scott Peters Weekly Restaurant Tip Adopt a Master Schedule You can make writing the schedule easy and efficient — every time — with a master schedule. It is possible. For each area of [...]

Let your bartenders give drinks for free. Your bartenders are giving away drinks, whether you admit it or not. So why don’t you give them permission to do it and then track it? Empower your [...]

Authored by Linda Peters-Getchell I was recently going through files on my computer and clearing out what I no longer needed when I came upon a story I had received in an email at some point in [...]

by Tracy Yandow We know you expect your employees to listen to you, but the question is, do you listen to your employees? I mean REALLY listen? When business seems to be going in overdrive, and [...]

Authored by David Scott Peters Last night we conducted our monthly FREE Roller Coaster Hot Seat Telephone Coaching Session. Me, Restaurant Expert David Scott Peters, and my team of expert [...]