5. Fred Langley

When you are struggling to cut food costs and bring down your prime cost number, it is always easier to focus on your cost of goods sold rather than cutting labor. Not having enough staff can be [...]

Whatever your circumstances are, you and you alone are responsible for changing them. You’re not a victim. Solutions exist: read, attend seminars, diet, implement systems. Know that change [...]

So many servers are afraid to make suggestions because they don’t want to seem pushy. But the goal of upselling is really to enhance the guest’s experience. Address this attitude by [...]

By Fred Langley Leading with courage is a lot easier said than done. But the most important thing to realize is that doing nothing because you’re afraid is worse than doing something you’re [...]

By Fred Langley When issues come up in your restaurant, your first instinct might be to find someone to yell at. But although that might make you feel better in the short run, it’s not [...]

In writing this article I was reminded of David Scott Peters’ article, “Top 6 Reasons Why Restaurant Customers Don’t Come Back.” In this article, the top two reasons customers [...]

For the greatest impact on your bottom line, we always encourage working from descending dollar and descending case reports when tracking food items. To start, tracking the food items with your [...]

By Fred Langley To be a successful operator you must get yourself out of your comfort zone. To achieve your goals you must lead your team instead of doing it all yourself. Becoming a strong [...]

By Fred Langley My 6-year-old son recently conquered a crippling fear and taught me something I hope to pass on to you. Jack is a very coordinated athletic boy, who since a very young age has [...]

By Fred Langley Oh how I wish achieving profitability was only a simple math problem. But the real issues that hold restaurant owners back from achieving their desired profitability are mostly [...]