SMART Systems

If there’s one thing I’m likely to focus on in any restaurant, no matter who I’m working with, it’s the back door. Why? Because it’s where most restaurants bleed cash and it’s the easiest to fix. [...]

Recently I was elated to find one of my local restaurants did a menu update after what seemed like years! The menus arrived at the tables nicely creased and with vivid colors on the cover, and I [...]

To your staff it’s simply an ounce of booze. To your customer it’s a drink. But to your bank account it’s like prospecting for gold! While there are many simple systems you can put into place to [...]

I want to share a story with you. It’s the story of an incredibly talented young chef/restaurant owner. When I first met him, he was in his mid 20s. He had worked at one of the most prestigious [...]

Each opportunity my team has to consult with you in your restaurant helps to make us better coaches. One of the things we’ve learned is that no matter what the restaurant owner says we need to [...]

As coaches and consultants, we often run into a large roadblock. This roadblock can often stop the process of implementing systems, stall the process of making more money and often derail the [...]

Not every business owner is as lucky as I am in knowing what exactly it is that gives my company a heartbeat and drives my team and I to continue forward. Our driving force is the incredible [...]

By Fred Langley When issues come up in your restaurant, your first instinct might be to find someone to yell at. But although that might make you feel better in the short run, it’s not [...]

How do you avoid failure — small or epic? It’s simple really. You plan for success. You put yourself and your restaurant in a prepared state that can handle anything that is thrown at it. [...]

By Brad Hackert I’ve found that in most restaurants, when an owner implements systems and procedures, management can get a little too focused. They tend to focus on daily tasks and miss the [...]