Operations

What is the restaurant managers’ schedule supposed to look like? Let me outline how we get there, starting with coverage. 1) Count how many shifts the restaurant operates. For example, if the [...]

  The little boy answered, “I know, but this way I know I won’t make any mistakes and won’t hurt myself.” Once there was a little boy who wanted to learn how to ride a bike. He asked for a bike [...]

Guest Blog Post By Patrick Solum of Retail Data Systems   Experts predicting a “tsunami of viruses” as operating system support ends. Let’s face it, the media loves a technical disaster story. In [...]

Recently I was elated to find one of my local restaurants did a menu update after what seemed like years! The menus arrived at the tables nicely creased and with vivid colors on the cover, and I [...]

Guest Blog Post By Kristen Gramigna of BluePay Some consider mobile payments the wave of the future in many industries, and as a restaurant owner or manager, you may have taken notice. Mobile [...]

I want to share a story with you. It’s the story of an incredibly talented young chef/restaurant owner. When I first met him, he was in his mid 20s. He had worked at one of the most prestigious [...]

Each opportunity my team has to consult with you in your restaurant helps to make us better coaches. One of the things we’ve learned is that no matter what the restaurant owner says we need to [...]

OK, I have never done this before… I’ve got to RANT! I have been in the restaurant business for 30-plus years. I started dishwashing when I was underage, then worked for my mother growing up. [...]

In writing this article I was reminded of David Scott Peters’ article, “Top 6 Reasons Why Restaurant Customers Don’t Come Back.” In this article, the top two reasons customers [...]

Here are five restaurant business killers – five critical points of contact to ignore if you want to kill your business: 1. First contact – make it count. Your guests encounter you the [...]