1. David Scott Peters

No matter what kind of restaurant you run, your job is to provide great food with wow customer service in a clean restaurant, which is a matter of safety for your employees and guests alike. Hot [...]

As a starting point, let’s agree we are not in the restaurant business. Nope, we are in the hospitality business. If the restaurant business was about competing only on the food we prepared [...]

When you focus too much on the process of upselling, you can actually hurt the guest’s dining experience. You’ll want to avoid the following: Don’t bombard your guests with unnecessary [...]

To set the stage for upselling, the service staff needs to build rapport with their guests, not be robots executing some rote script. For example, when the server approaches the table and just [...]

Too many servers and bartenders, quite frankly, are afraid of upselling. They don’t want to come across as pushy or as if they are trying to gouge the guest. It’s easy to understand why they feel [...]

A restaurant manager log is a useful tool to improve communication in your restaurant and to better hold your management team accountable. The improved communication that results from the manager [...]

One of the greatest challenges with a manager log of any form is the misuse of this very important legal document. Here are some of the most common misuses: The Bitch Session! Often managers feel [...]

There is one simple tool that can have a great impact on your business. It’s so simple, that sometimes people take it for granted or don’t even use it: restaurant manager logs. While restaurant [...]

Let me help you find your next restaurant managers. To do this I want to point you inside your four walls. Look to your line employee ranks, which is optimal for several reasons: 1) You have [...]

Operating a restaurant has not changed much fundamentally over the past 50 years, but running a profitable restaurant has. Why is that? There are many factors that have contributed to this, such [...]