service

Restaurant Comps Unique Tool Taking care of our restaurant guests is very personal, especially when we use restaurant comps. But it’s unique in restaurants. Think about this: when is the [...]

Kids can be a challenge to manage when you do not have an environment that suits their needs, such as restaurants with a laid-back and quiet atmosphere. Even if you only have children come in on [...]

Your job as the restaurant owner is to work on growing your restaurant. Whether that’s sales, new revenue streams or additional locations. If no one is focused on growth, it’s not going to [...]

When you focus too much on the process of upselling, you can actually hurt the guest’s dining experience. You’ll want to avoid the following: Don’t bombard your guests with unnecessary [...]

To set the stage for upselling, the service staff needs to build rapport with their guests, not be robots executing some rote script. For example, when the server approaches the table and just [...]

Too many servers and bartenders, quite frankly, are afraid of upselling. They don’t want to come across as pushy or as if they are trying to gouge the guest. It’s easy to understand why they feel [...]

By Willis Getchell Although I spend most of my time in the back of the house, I spend a fair amount of time eating in restaurants. We all know that the reputation of a restaurant can be made or [...]

In writing this article I was reminded of David Scott Peters’ article, “Top 6 Reasons Why Restaurant Customers Don’t Come Back.” In this article, the top two reasons customers [...]

Here are five restaurant business killers – five critical points of contact to ignore if you want to kill your business: 1. First contact – make it count. Your guests encounter you the [...]

I’ve been working on a presentation for a speaking engagement I have coming up, and I’m covering one of my favorite topics: why customers don’t come back. I wanted to cover this [...]