Operations

Authored by Linda Peters-Getchell One dollar times 30, times your number of employees (say 30) equals $900. Now let’s multiply that monthly amount times 12 months and what do we get? Before you [...]

Authored by David Militello As a coach with David Scott Peters, I engage in a lot of different discussions with members who own all types of different styles of restaurants – single- and [...]

Authored by David Scott Peters I’m issuing a news release tomorrow – May 22 – announcing the launch of my new Web site: www.TheRestaurantExpert.com. I pasted it below so you can [...]

Authored by Tracy Yandow, The Manual Solution The other day I read an old quote that I thought was great. It follows what I preach. “What I hear, I forget. What I see, I remember. What I do, I [...]

Authored by David Scott Peters If you’re like most of the independent restaurant owners I work with, you are probably a hyped up Type A personality. I bet you are always coming up with great new [...]

Authored by Linda Peters-Getchell A friend who loves kim chee had read a glowing review of a local Korean restaurant and could hardly wait to try it. We established a day and a time and met in [...]

Authored by David Scott Peters At the end of March, a Superior Court judge ordered Starbucks to pay its baristas in California $100 million in back tips. Why? Because the shift supervisors were [...]

Authored by Fred Langley So many servers are afraid to make suggestions because they don’t want to seem pushy. Address this attitude by pointing out that you want your guests to have the best [...]

Authored by David Scott Peters Welcome back to the David Scott Peters blog. Did you miss me? I sure missed you. I’m excited to be back on here, and I have to apologize for being gone for so long. [...]

Authored by Linda Peters-Getchell It had been a long day of telephone calls, listening to mechanical answering systems. By the way, have you ever notice they all tell you to listen carefully as [...]