Employees

So many servers are afraid to make suggestions because they don’t want to seem pushy. But the goal of upselling is really to enhance the guest’s experience. Address this attitude by [...]

Daily pre-shift meetings are one of the most basic ways to ensure positive communication is happening in your restaurant on a daily basis, to keep everyone informed, to reduce the rumor mill and [...]

By Willis Getchell The scenario isn’t unusual. We’ve all done it. We’ve all been a terrible judge of someone’s talent and had it impact our business. A great example is a coach or scout in the [...]

  By Willis Getchell M.Ed, CEC As I learned the hard way, there is a lot more to being “the boss” than telling people what to do. It’s about building rapport and cultivating relationships [...]

Not every business owner is as lucky as I am in knowing what exactly it is that gives my company a heartbeat and drives my team and I to continue forward. Our driving force is the incredible [...]

Have you read these? The following articles are three of our most popular on this blog. And it’s no surprise really because these tackle some of the biggest issues independent restaurant [...]

I believe the term/title chef means “manager” when used in a restaurant or hotel setting. I believe that the title/term chef is a combination of those two definitions. That definition might look [...]

  By David Scott Peters It’s your job to make sure everyone – especially management – is successful! NIGYSOB In 1964, Eric Berne’s bestselling book, “Games People Play,” was [...]

In celebration of the past 10 years, here are 10 key lessons about running a restaurant I want to share with you. I’ve picked these up along the way from all the incredible people my team and I [...]

If you are an employer subject to the Fair Labor Standards Act (if you’re required to pay minimum wage), you are required to let your employees know about: Healthcare exchanges Subsidies that may [...]