Employees

Too many servers and bartenders, quite frankly, are afraid of upselling. They don’t want to come across as pushy or as if they are trying to gouge the guest. It’s easy to understand why they feel [...]

There is one simple tool that can have a great impact on your business. It’s so simple, that sometimes people take it for granted or don’t even use it: restaurant manager logs. While restaurant [...]

Let me help you find your next restaurant managers. To do this I want to point you inside your four walls. Look to your line employee ranks, which is optimal for several reasons: 1) You have [...]

By David Scott Peters One of the key lessons I’ve learned over my years in the restaurant business is that not everyone works for you just for money. Money is a factor, but people are looking for [...]

Everyone has a phrase that when they hear it, they just want to go nuts. For me, there are four phrases that are like nails on a chalkboard. And I probably hear one of these phrases on a weekly [...]

I tell all the restaurant owners I meet: You need help. You cannot do everything we teach on your own. And really, it’s pretty simple to say, “I need help.” The challenge is getting the help. [...]

In this post I covered the pitfalls of not communicating with your restaurant management team and offered up a solution to avoid a failure to communicate. The solution is to have weekly managers [...]

Communication in restaurants is key to getting anything done, from cleaning to profitability. The big communication challenge in restaurant management is making sure you get your message across [...]

What is the restaurant managers’ schedule supposed to look like? Let me outline how we get there, starting with coverage. 1) Count how many shifts the restaurant operates. For example, if the [...]

Guest Post By Willis Getchell, M. Ed., CEC Here is a list of seven things employees hate and lessons leaders can learn from them: Employees hate surprises. Employees like to know what they’re [...]