Employees

This is the secret to avoiding overtime in your restaurant. It’s also the secret to having qualified, trained employees in your restaurant. Follow this tip and you can stop settling for [...]

Want to lower restaurant labor cost? Look to your time clock. It’s a prime area where restaurant owners get robbed on labor costs. Theft happens at the time clock whenever you are not [...]

Be it a fine-dining experience, or a quaint coffee shop, opening and running your own restaurant is a dream for many. Whether you’re fresh out of college, full of drive and passion, or you’ve [...]

Stop mistakes coming out of your kitchen. Virtually eliminate theft in your restaurant. Use these two systems for optimal food cost control: key item report and waste sheet. The key item report [...]

Over the past few years, Instagram has become one of the most prominent social media outlets for restaurant advertising. It is almost impossible to scroll down your feed without seeing at least a [...]

Kids can be a challenge to manage when you do not have an environment that suits their needs, such as restaurants with a laid-back and quiet atmosphere. Even if you only have children come in on [...]

Bad news always travels fast and with access to a large variety of online rating sites, dealing with poor reviews can be difficult. However, negative reviews should always be seen as [...]

Let’s face it, in the restaurant industry, mistakes are going to happen. How you deal and learn from these mistakes and mishaps separates good restaurant owners from the bad. We all need to [...]

When you focus too much on the process of upselling, you can actually hurt the guest’s dining experience. You’ll want to avoid the following: Don’t bombard your guests with unnecessary [...]

To set the stage for upselling, the service staff needs to build rapport with their guests, not be robots executing some rote script. For example, when the server approaches the table and just [...]