Communication

Several years ago I wrote an article entitled, “The Magic Pill for Marketing Success!” I’m talking about a restaurant unique selling proposition or more simply, your USP. And while no one in the [...]

A daily pre-shift meeting is your opportunity to communicate with your employees. Just take a look at some of the benefits: 1) Creating a positive work environment – a pre-shift ensures that your [...]

So what should you cover in daily pre-shift meetings? Read why they’re important in this article. Your shift meeting notes are your blueprint to successful daily pre-shift meetings. Your [...]

By David Scott Peters Running a restaurant can often feel like you are in high school. Remember high school and all the drama? There was a lot of talking behind people’s backs, spreading rumors [...]

This matrix and associated characteristics is described in this post. It is very important to understand that we tend to “hang out” in our comfort zones, especially in times of stress or crisis. [...]