Training

By Brad Hackert I’ve found that in most restaurants, when an owner implements systems and procedures, management can get a little too focused. They tend to focus on daily tasks and miss the [...]

The keys to effective delegation Effective delegation is not an easy skill, but you can learn it. As your list of uncompleted tasks keeps growing, your restaurant suffers and your stress level [...]

I’ve been working on a presentation for a speaking engagement I have coming up, and I’m covering one of my favorite topics: why customers don’t come back. I wanted to cover this [...]

Everyone has a phrase that when they hear it, they just want to go nuts. For me, there are four phrases that are like nails on a chalkboard. And I probably hear one of these phrases on a weekly [...]

In a previous post, I told you about restaurant expo, the one responsible for keeping your full-service restaurant running smoothly at all times. Now I want to tell you about my experience with [...]

Success with restaurant systems involves more tough love. Believe it or not, implementing systems is the easy part. Anyone can start and finish a project. It’s what you do after you implement [...]

What can restaurant systems do for your restaurant business? You know you have a responsibility to be profitable and that you have to be firm in your expectations with your management team. But [...]

Theft is a reality of doing business. The more employees you have, the greater your risk. You have to trust people with your cash, product and customers because you can’t do it all yourself, let [...]

By David Scott Peters Your general manager should be your right hand person; the one person you can count on to operate your restaurant the correct way. After all, you can’t be there all the [...]

By David Scott Peters The end of a year often gives us opportunity to reflect on our successes and not-so-impressive moments from the past 12 months. Now is the time to take inventory and decide [...]